Refund Policy

At Home Decor Kenya, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help. Below are the details of our refund and return process:

Eligibility for Refunds & Returns

  • Time Frame: Returns or refund requests must be initiated within the first day of receiving your order.

  • Condition: Items must be unused, in their original packaging, and in the same condition as when delivered.

  • Proof of Purchase: A valid receipt, order number, or invoice is required.

 

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect due to an error on our part:

  1. Contact Us: Notify us within the first day of delivery via [email/contact form/phone].

  2. Evidence: Provide photos/videos of the issue.

  3. Resolution: We’ll arrange a free replacement, refund, or return label, depending on your preference.

How to Initiate a Return

  1. Contact Us: Via our email.

  2. Return Authorization: We’ll provide instructions and a return address.

  3. Ship the Item: Pack the item securely and include the original receipt. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

  • Timing: Refunds are processed within 2 business days after we receive and inspect the returned item.

  • Payment Method: Refunds are issued to the original payment method. 

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need a different size/color, return the original item and place a new order.

Questions?

For help with returns, refunds, or exchanges, contact our team:

  • Email: info@homedecorkenya.com

  • Phone: +254724349620